Refund policy
RETURN OF PRODUCTS / REFUNDS
You may return new and unused items sold by Irrigation Supplies within 14 days of delivery for a full refund. Items should be returned in their original product packaging, in new condition. We will pay the return shipping costs if the return is a result of our error, otherwise it is up to you to ship it to us.
If you make an ordering error or change your mind and wish to return items, you will be required to pay the shipping expense. Also if you return the large portion or an entire order, and we paid the shipping, we may deduct costs from your refund.
Product NOT acceptable for return:
- Goods that have been invoiced from more than 14 days.
- Goods that are dirty, damaged or not in original packaging which are unsuitable for resale.
WARRANTY
Goods attract a warranty period specified by the manufacturer and will vary from product to product. At a minimum we meet our requirements under the Consumer Guarantees Act. Warranty covers only defect as a result of manufacturing defect or faulty parts. We are not obliged to replace products if they can be repaired. In accordance with consumer laws, replacement product will only carry warranty for the duration of the warranty period of the original product purchased. Warranty does not cover any labour costs. Abuse or neglect of a product, or product being used outside of its intended use or application will void any warranty. We reserve the right to obtain any information in order to determine cause of failure. Failure of a product within the warranty period does not automatically constitute or guarantee warranty.